Create customer with subscription

[victor_lock]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hey , hope all is well?

I am trying to create a subscription on pabbly subscription when I a customer pays via PayPal link.

The issue I am having is on the "get" Api request when I check to see if the email already exists I get "error" "no customer found" I then have a filter that if these two conditions are met , "error" and "No customer found" it should continue to create a subscription. However the flow appears to be breaking down on the api part because it wont continue the flow because of the "error" message? is it possible to allow It to continue when its not actually an error?

I hope that makes sense, sorry I am clueless and just plodding away.

Thank you

 

[Himesh]

Hey , hope all is well?

I am trying to create a subscription on pabbly subscription when I a customer pays via PayPal link.

The issue I am having is on the "get" Api request when I check to see if the email already exists I get "error" "no customer found" I then have a filter that if these two conditions are met , "error" and "No customer found" it should continue to create a subscription. However the flow appears to be breaking down on the api part because it wont continue the flow because of the "error" message? is it possible to allow It to continue when its not actually an error?

I hope that makes sense, sorry I am clueless and just plodding away.

Thank you

Hello @victor_lock ,
Try using this condition

If you are still not able to solve this on your own feel free to DM me and we can do a free zoom call. FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

 

[victor_lock]

Hey, thank you for the reply! I do currently have that. But as the api fails to process anything else after it doesn't even reach that point. On the Api I get what's attached. It shows error and no customer found, but because it displays error it wont continue? Am I missing something haha.

 

[ArshilAhmad]

Hi @victor_lock,

Could you please share the Workflow URL where you have this concern?

 

[victor_lock]

hey, yes sure. I have been changing it a bit but it's pretty much the same where the Api are connected. It's probably completely wrong but I tried ha. I just can't get it to work when it's checking if customer is already on the system , if not create customer and subscription.

 

[victor_lock]

here it is

Pabbly Connect

connect.pabbly.com

 

[ArshilAhmad]

1. You need to enable "Ignore Error" in all your API (Pabbly) modules.

2. If the contact you’re attempting to 'GET' doesn’t exist, first create that contact in PSB, then 'GET' the contact again so that it returns a valid response (contact details). After that, set the filter in this manner.

We have made both of these changes on your behalf in Route 1. You can make similar changes in the other routes, which should resolve your issue.

 

[victor_lock]

ahhh I was looking to disable error but I never knew it was on the right click hahaha. Thank you so much

 

[ArshilAhmad]

We're glad we were able to help.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[victor_lock]

Hey, so i did enable ignore errors, kept having the same issue so after playing around i noticed its not saving the "ignore error" as soon as i edit them and save, return to flow or refresh, its back to asking if it wants to be enabled. Am i doing something wrong with this? Its really doing my head in! haha

 

[Preeti Paryani]

Hello @victor_lock,

We have escalated this issue to our technical team for further review. Kindly allow us some time to investigate, and we will provide you with an update as soon as we have more information.