Team Queues

The Team Queues module in Pabbly Chatflow provides an organized way to manage chats assigned to team members. It displays a list of chats assigned to each team member and automatically categorizes unassigned chats in a separate list.

Adding a Team Member​

Before assigning chats, you must add a team member to your account. Follow this guide to add a team member: Team Members Guide

Assigning Chats to a Team Member​

Once the team member has been added, you can assign chats using the following :

From the Inbox :

• Select the chat(s) you want to assign.
• Assign them to the relevant team member.
• From General Settings:
• Navigate to General Settings.
• Under Chat Owner, select the team member you wish to assign the chat to.

Accessing the Team Queue​

After assigning the chats, follow these steps to access the Team Queue:

1. Navigate to the Team Queues section from the left sidebar of the Chatflow application.

2. In the Team Queues, you will see all the chats assigned to a specific team member under the team list.

3. Chats will be categorized based on their status: Opened, On Hold, Replied, Resolved, or Closed.

Monitoring Chats and Unassigned Chats​

• The Team Queue allows you to track inbox chats and monitor how team members are managing their assigned conversations.
• If a chat is not assigned to any team member, it will automatically appear in the Unassigned Chats list.

This feature ensures better chat distribution among team members and provides a streamlined way to handle customer interactions efficiently.