Thanks.io Error

[System 810]

I went to send a postcard from a template in Thanks.io.

Then I got this message from Pabbly that it didn't execute due to an error (see attached files).

The problem is that I used a template in Thanks.io and it's telling me that I need to upload a front image if a template isn't present.

... The template is present so I don't know why I am getting an error to upload a front image.

Please advise.

 

[Pabblymember11]

Hey @system

We are currently looking into it, please allow us some time. Also could you please tell us whether in your template was there any picture is present or not?

Also meanwhile you can refer to our tutorial video for a better understanding.

https://www.youtube.com/c/Pabbly/search?query=thanks.io

 

[System 810]

Thanks. Yes there is a picture present in my template (see image attached).

 

[Pabblymember11]

Hey @System 810

We are currently working on your concern and we have also contacted the Thanks.io support team for the same. So, kindly allow us some time.

 

[System 810]

Okay Great! Thank You!

 

[System 810]

@Supreme Any update on this? Im still getting errors for fields being empty that aren't empty...

Here is a video of what is going on:
https://www.loom.com/share/9d22860150594fa3be13df1afb2c3861

 

[Pabblymember11]

Hey @System 810

Could you please reconnect the action event with your Thanks.io with a new connection? Then kindly try the action event again.

 

[System 810]

Okay that seems to have fixed it for now! Thanks!

Also, how do I delete my old Thanks.io integration from Pabbly?

 

[Pabblymember11]

Hey @System 810

You can delete the old/unused API credentials in your "Existing Connection" section of your action step.