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Thanks.io Error

I went to send a postcard from a template in Thanks.io.

Then I got this message from Pabbly that it didn't execute due to an error (see attached files).

The problem is that I used a template in Thanks.io and it's telling me that I need to upload a front image if a template isn't present.

... The template is present so I don't know why I am getting an error to upload a front image.

Please advise.
 

Attachments

  • Screen Shot 2022-02-24 at 12.58.55 PM.png
    Screen Shot 2022-02-24 at 12.58.55 PM.png
    436.6 KB · Views: 100
Thanks. Yes there is a picture present in my template (see image attached).
 

Attachments

  • Screen Shot 2022-02-28 at 11.07.20 AM.png
    Screen Shot 2022-02-28 at 11.07.20 AM.png
    276.4 KB · Views: 107
P

Pabblymember11

Guest
Hey @System 810

We are currently working on your concern and we have also contacted the Thanks.io support team for the same. So, kindly allow us some time.
 
P

Pabblymember11

Guest
Hey @System 810

Could you please reconnect the action event with your Thanks.io with a new connection? Then kindly try the action event again.
 
P

Pabblymember11

Guest
Hey @System 810

You can delete the old/unused API credentials in your "Existing Connection" section of your action step.

2022-03-29_10h29_35.png
 
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