The issue in connecting new Graphy accounts

[mkmanderna]

Dear Team,

There is an issue in connecting new Graphy accounts. Graphy has changed its base domain from [ongraphy.com] to [graphy.com] for new accounts. Hence the error of Invalid Token as the subdomain address has been changed for new accounts. For example, Before: [mohitmanderna.ongraphy.com] Now: [mohitmanderna.graphy.com].

Please solve this asap!

 

[Pabblymember11]

Hey @mkmanderna

Since Graphy integration was build with the help of Graphy team on the platform, so we have contacted their support team regarding the issue,

We Shall notify you with an update soon.

 

[mkmanderna]

Hey @mkmanderna

Since Graphy integration was build with the help of Graphy team on the platform, so we have contacted their support team regarding the issue,

We Shall notify you with an update soon.

Okay! Please try to resolve it soon.

 

[Pabblymember11]

Okay! Please try to resolve it soon.

We will try our best to resolve your concern as soon as possible.

Your kind patience will be highly appreciated!

 

[Pabblymember11]

Okay! Please try to resolve it soon.

Graphy team has made some changes in the Graphy Intergation and you may now authenticate your Graphy account with your domain.

Please give it a try and let us know how it works for you.

 

[mkmanderna]

While creating a new connection of graphy, there is no option to add our own domain name, still I tried adding it but the task again failed showed the error of invalid token

 

[Pabblymember11]

Hey @mkmanderna

We would request you contact the Graphy support team for the same. They should be able to assist you better with respect to what domain should be entered.