ThriveCart Integration Not Working - "Waiting for Response"

[Brooklyn]

I am trying to set up an abandoned cart email sequence from Thrivecart. I have the API key installed, I have selected the product I want to use in Thrivecart, but it is still saying "waiting for response". I have done dummy tests of going to the product sales page and entering my email and details but leaving before a payment was processed. I have deleted the integration and re-installed it. I have re-entered the webhook and re-installed it. Nothing seems to be working at all. It's been nearly 24hrs of sitting on "waiting for a response". I asked customer service for help and they told me it was a problem with how I had installed the webhook and told me to watch the video again. I have watched the video multiple times and I am following the correct process. I do not know what else to do. Can you help me please?

 

[Preeti Paryani]

Hello @Brooklyn,

Please refer to the connection tutorial for ThriveCart and set up your workflow accordingly. Once done, let us know if everything is working fine for you.

 

[Brooklyn]

Hello @Brooklyn,

Please refer to the connection tutorial for ThriveCart and set up your workflow accordingly. Once done, let us know if everything is working fine for you.

View attachment 54536

Hi - I have watched the tutorial a few times and can confirm that the webhook has been installed according to them. But I still have the 'waiting for response' which is why I'm asking for help

 

[Preeti Paryani]

Hello @Brooklyn,

Could you please set up a new workflow, create a new connection with Thrivecart, and record the process? If the issue persists please provide us with the screen recording so we can better assist you.

 

[Brooklyn]

Hello @Brooklyn,

Could you please set up a new workflow, create a new connection with Thrivecart, and record the process? If the issue persists please provide us with the screen recording so we can better assist you.

I have set up the new workflow. The same issue - 'waiting for response'

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[Preeti Paryani]

Hello @Brooklyn,

Thanks for sharing the video. It seems like you were trying to explain something, but we were unable to hear the audio clearly. Additionally, from the video, it appears that you only clicked on the "Save & Send Test Request" button.

Could you please confirm if you have actually performed the trigger event? For instance, have you added products to the cart and then abandoned it? The workflow will only be triggered if the event occurs as expected.

If not, please make sure to perform the event so that the response can be captured correctly.