Triggers Not Working Across All Workflows

[Maheshwara16]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi Pabbly Team,


I’m facing a major issue with my account — none of the triggers in my workflows are working. We currently have around 10–15 workflows set up, and all of them have stopped triggering automatically.


When I test the data manually, everything works fine. The “Send on Event” option is enabled, and it even shows a tick mark. However, the automations are not running when the actual event occurs.


Could you please look into this urgently and help resolve the issue? It’s affecting our operations significantly.


Thank you for your support.

 

[Preeti Paryani]

Hello @Maheshwara16,

Could you please let us know how the data is being added to your Google Sheets? This will help us better understand the issue.

Also, please confirm the email associated with your Pabbly Connect account.

 

[Maheshwara16]

hello @Preeti Paryani
Some are created using Google Forms, while others are done manually.

 

[Preeti Paryani]

Hello @Maheshwara16,

Please install the webhook in Google Sheets using the following steps:

• Log in to a single Google Sheets account.
• Open the spreadsheet from where you wish to send data. Make sure your sheet has a header column and at least one row of data in it.
• Navigate to "Extensions" in the Sheets menu and click on "Apps Script" to open the Apps Script editor.
• Remove any existing Apps Script code visible in the Code.gs file. Paste the entire App Script code from this link: Webhook Custom App Script. Save the project and close the Apps Script page.
• Reload the spreadsheet. A new menu called "Pabbly Webhooks" will appear in the menu bar. Click on "Pabbly Webhooks" and select "Send rows every minute".
• Authorize the script when prompted by Google. Once authorization is complete, navigate again to "Pabbly Webhooks" and click "Send rows every minute".
• Enter your Pabbly Connect webhook URL in the dialog box that appears. You can also add the webhook URL and trigger column name, separated by a comma. Click "Yes" to confirm the setup.

Let us know if it helps.

Also, as per the workflow Task history, the data seems to be getting captured until yesterday.