Trouble with Pabbly Router/Filter

[JustinPM123]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY0MDYzNDA0MzI1MjZkNTUzNzUxMzMi_pc

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I'm having trouble with my Router/Filter. I initially setup the Router 7 Filters with simple, single parameters. And it worked. Now I am trying to edit the existing Filters and add more Filters, with multiple more specific parameters. While recapturing the Webhook, it looks like the data is coming through correctly. But after changing a Filter, saving, and sending a Webhook to test, the Filter says "Condition is false" when I have confirmed it is true. After viewing this in the Workflow History, I go back to edit the Workflow to confirm my settings, and sometimes the Webhook field will be missing data, the Name of the Filter will be reverted back to when it was cloned, and other various issues.

My goal is to check the Webhook data for 2 values: Event Type (original value that works as standalone), and Order Status ID. See attached screenshots for reference.
One is of the data received from the Webhook, the other is showing that the Filter does not see the Condition for the second parameter.

Currently, the Workflow is set to only "Condition: Event Type = order_update" to ensure that the Workflow executes.

Can you please tell me how to resolve this?

Thank you,

Justin M.

 

[ArshilAhmad]

Hi @JustinPM123,

The keys you receive in the trigger step change with each Order ID, which breaks the mapping.

Please disable 'Simple Response', then click on 'Re-Capture Webhook Response' and capture a new order in your trigger step. This should allow you to capture the order details in the form of a JSON. Once you’ve captured the order details in JSON format, do let us know. We’ll add a Code step to your workflow that will extract the keys without the Order IDs, ensuring they remain consistent.

 

[JustinPM123]

Hello @ArshilAhmad,

I had originally had the Webhook response set to Simple but then turned it off to see if that helped.
I will restore the setting to Simple Response and set the Code step to strip out the Order ID data, and test that configuration.

 

[ArshilAhmad]

Hello @ArshilAhmad,

I had originally had the Webhook response set to Simple but then turned it off to see if that helped.
I will restore the setting to Simple Response and set the Code step to strip out the Order ID data, and test that configuration.

If you plan to strip the code directly from the key in Simple Response, it cannot be done from the source application's end. You won’t be able to remove the Order ID from the keys directly in Pabbly Connect unless you capture the data in JSON format in your trigger step.