Trouble with Zoho Desk > Add Comment

[JustinPM123]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzZTA0MzU1MjY4NTUzNzUxMzIi_pc

Your Task History ID

IjU3NjUwNTZhMDYzMTA0MzM1MjY4NTUzNjUxMzI1MTYwNTQzNzBmMzYi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I'm having trouble with the Zoho Desk > Add Comment step.
I have tried reestablishing the connection and establishing a new connection, but neither has fixed the issue.

Based on the Data In of the workflow history, it doesn't look like the Ticket ID is being mapped properly? See screenshot.

Can your team please check on this and help me resolve it?

Thanks,

Justin M.

 

[Preeti Paryani]

Hello @JustinPM123,

Could you please try testing the action in the classic UI and let us know if it works fine there?