Trouble with Zoho Desk > Add Comment

[JustinPM123]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzZTA0MzU1MjY4NTUzNzUxMzIi_pc

Your Task History ID

IjU3NjUwNTZhMDYzMTA0MzM1MjY4NTUzNjUxMzI1MTYwNTQzNzBmMzYi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I'm having trouble with the Zoho Desk > Add Comment step.
I have tried reestablishing the connection and establishing a new connection, but neither has fixed the issue.

Based on the Data In of the workflow history, it doesn't look like the Ticket ID is being mapped properly? See screenshot.

Can your team please check on this and help me resolve it?

Thanks,

Justin M.

 

[Preeti Paryani]

Hello @JustinPM123,

Could you please try testing the action in the classic UI and let us know if it works fine there?

 

[JustinPM123]

Hello @Preeti Paryani,

I have setup a similar workflow using the classic UI and the Zoho Desk step functions properly.
Here is the URL to the classic workflow: https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZkMDYzNzA0MzY1MjZjNTUzNzUxMzIi_pc

 

[Preeti Paryani]

Hello @JustinPM123,

Thanks for sharing the workflow URL. We recommend continuing with this workflow for now. We will escalate the issue regarding the New UI to our team for further review.

 

[Hrishabh.pabbly]

Hello @JustinPM123 ,

Thank you for your patience.

I'm glad to inform you that the issue in the New UI has now been fixed.

You can switch back to the New UI and the Zoho Desk action step should work properly without any errors.

If you notice anything unusual or need further assistance, feel free to let us know—we’re here to help!