Twilio WhatsApp integration

[ShrutiV]

Hi, even though Twilio has WhatsApp API only SMS option is showing on Pabbly integrations. I am inclined towards using Twilio for WhatsApp as opposed to Chat API.

 

[Pabbly]

Hi, even though Twilio has WhatsApp API only SMS option is showing on Pabbly integrations. I am inclined towards using Twilio for WhatsApp as opposed to Chat API.

As of now, we don't have an action event for sending WhatsApp messages for Twilio integration.

If you want to request for updating any existing integrations with triggers or action, please send us the request here and upvote it - https://pabbly.hellonext.co/b/Update-Existing-Application

The integration team will review your request and will work on them as soon as possible.

 

[ShrutiV]

I tried Chat API, my whatsapp messages are working fine but sending file is creating an issue

 

[Pabbly]

I tried Chat API, my whatsapp messages are working fine but sending file is creating an issue View attachment 767

Please send us the full screenshot of that step so that we can know how you're mapping fields.

 

[ShrutiV]

 

[Pabbly]

View attachment 768View attachment 769View attachment 770

The body field only accepts the link of file that needs to sent as shown below -

 

[ShrutiV]

So if I need a message to be gone that has to be added in the workflow separately, is that correct?

 

[Pabbly]

So if I need a message to be gone that has to be added in the workflow separately, is that correct?

Yes you're correct. Just add one more action step for sending messages.

 

[ShrutiV]

One more query to the same workflow. So I won't be able to use Whatsapp on another web if I connect to Chat API?

 

[Neeraj]

You can still create another WhatsApp web session as far as I remember because we used it ourselves but still check with ChatAPI team once if something changed.

Further for our use-case, we used a dummy number instead of using the personal numbers to be on the safer side.