Two Clients Stopped Auto Processing

[skyrocketradio]

Hi. I have two clients who have been auto-processing subscriptions for a couple of years. Yesterday, out of nowhere, they stopped auto-generating invoices. Opening their account, all is good. The billing method is ok. Subscription ends in 2100. Their next invoice shows 4/16/2025, but it was not generated. What could be the issue, and how do I effectively get their payment and get them back on track? Thanks.

 

[Preeti Paryani]

Hello @skyrocketradio,

To assist you further, could you please share the email address associated with your Pabbly Subscription Billing (PSB) account, as well as the payment gateway your clients used to make the purchases?

This information will help us investigate the issue more effectively

 

[skyrocketradio]

Sure. [email protected] - Stripe. Thank you.

 

[skyrocketradio]

Hello @Preeti Paryani . Any luck with this? Thank you.

 

[Preeti Paryani]

Hello @skyrocketradio,

Please allow us some time to discuss this with our team, and we will get back to you shortly.