Unable to connect Fb Lead to exotel

[Souravarora]

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https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY0MDYzNDA0MzM1MjY0NTUzNDUxMzMi_pc

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We want to get a call to our representative first and then Fb lead. However we are not abe to do the same in our flow

 

[Preeti Paryani]

Hello @Souravarora,

Thank you for sharing the workflow. Could you please elaborate on the specific issue you’re facing?

Upon checking, your workflow includes a trigger to capture Facebook leads and an action to make an outgoing call to a call flow with a static number. However, as per the task history, it appears that dynamic values are being used during execution.

Kindly confirm which specific number you want to map there. Based on your use case, you may need two separate call actions — one to connect with your representative (static or dynamic) and another to call the Facebook lead after a delay, if required.

Please share more details so we can assist you accordingly.

 

[Souravarora]

Hello @Souravarora,

Thank you for sharing the workflow. Could you please elaborate on the specific issue you’re facing?

Upon checking, your workflow includes a trigger to capture Facebook leads and an action to make an outgoing call to a call flow with a static number. However, as per the task history, it appears that dynamic values are being used during execution.

Kindly confirm which specific number you want to map there. Based on your use case, you may need two separate call actions — one to connect with your representative (static or dynamic) and another to call the Facebook lead after a delay, if required.

Please share more details so we can assist you accordingly.

So, our representative number is static 0114118XXXX and Fb Lead is dynamic. However, as per steps we don't know where to put dynamic number (Fb lead) as we want call to come first to our representative then to FB Lead

 

[Preeti Paryani]

Hello @Souravarora,

Thanks for confirming.

In case you can structure your workflow as per the attached image.

 

[Souravarora]

Hello @Souravarora,

Thanks for confirming.

In case you can structure your workflow as per the attached image.

View attachment 61571

CAN YOU SHARE DETAILED STEPS WITHOUT DELAY.

 

[Preeti Paryani]

Please refer to the attached image.

 

[Souravarora]

Preeti if you go through workflow we have followed the steps shared. Our exotel number is 01141187755 on which multiple agents are connected. Then we have fb lead on which for testing we have taken number 9891146194. However, its not connecting as desired. Hence, requesting detailed steps. You can please go through workflow. Also, attached image above is not downloadable nor we can view

 

[Preeti Paryani]

Hello @Souravarora,

Could you please elaborate on this? As the actions added in the workflow seem to be fine, and as per the API response, the call seems to be in progress.

However, its not connecting as desired.

Also, we have tried calling one of our numbers and it worked well.

 

[Preeti Paryani]

Hello @Souravarora,

As per our conversation over the phone call. I hope your query has been answered.

For now, we are marking this forum thread as closed. If you face any issues in the future, please feel free to reach out to us.