• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

Unable to Fetch Custom Freshworks for Facebook Leads Integration

Hello, I had 1 question regarding Pabbly. We are using Pabbly connect to integrate freshworks with Facebook leads. The issue is: We have defined some custom fields in the CRM. When we are trying to do the integration, the custom fields are not being fetched and we are not able to map the leads properly in the CRM. That field exists in the facebook form as well as Freshworks but not reflecting in Pabbly. Can anyone help on this?
 

Pabbly

Administrator
Staff member
Hello, I had 1 question regarding Pabbly. We are using Pabbly connect to integrate freshworks with Facebook leads. The issue is: We have defined some custom fields in the CRM. When we are trying to do the integration, the custom fields are not being fetched and we are not able to map the leads properly in the CRM. That field exists in the facebook form as well as Freshworks but not reflecting in Pabbly. Can anyone help on this?
We are looking into it and shall get back to you with an update soon.
 

Pabbly

Administrator
Staff member
Hey @clicksbazaar

We are still working on this and shall update you soon. It's taking a bit more time since we are working on supporting all the custom field modules for Freshworks integrations.

Thank you!
 

Pabbly

Administrator
Staff member
Hey @clicksbazaar

We have launched the custom field module for Freshworks integration as shown below. Please login to your Pabbly Connect account and check at your end -

1648810695890.png
 
Top