Unable to send message via Whatsapp

[DannyKapasa]

Hi,

We are trying to send the message via whatsapp by creating the workflow. After clicking on the
"Send & Save request" button, the recipient didn't receive the message yet.

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[Subin]

Hey @DannyKapasa !

Kindly create a template inside your WhatsApp Cloud API account and then use the below mentioned step for sending the messages-

The messages are not sending directly because there was no previous chat with the user you have send the message.

If you check inside the description, you will see how the message sending works-

So use Template for sending messages, it will work for you.

 

[DannyKapasa]

After followed the steps which you have mentioned, getting an error like this.
(#132012) Parameter format does not match format in the created template

Kindly do the needful.

 

[Himesh]

Hello @DannyKapasa ,
Remove + sign from contact number then it should work.

 

[DannyKapasa]

Hi,

After removed the + sign, the recipient not received the message yet. So please do the needful.

 

[Himesh]

Hello @DannyKapasa , As you can see from response message is sent to appropriate number. So the user might've not accepted the terms and condition of whatsapp. I'm attaching screenshot for your reference

 

[DannyKapasa]

Hi Himesh,

Whose whatsapp should be updated either sender or receiver? Kindly let me know and do the needful.

 

[Himesh]

Receiver.

 

[DannyKapasa]

Himesh,

In the "Receiver" whatsapp, there is no option like this.

If we click on this "Terms and Privacy policy" means it is navigating to this link "https://www.whatsapp.com/legal/?lg=en" So please help me and do the needful.