Unable to send whatsapp Video messages through pabbly

[Pramod Routh]

Your Task History ID

wamid.HBgMOTE5MTYwODU5ODU4FQIAERgSNTdENzIwMUYzMTJGREJGRjY2AA==

Unable to send whatsapp video messages with pabbly integration

 

[Preeti Paryani]

Hello @Pramod Routh

At this time, it is not possible to send WhatsApp video messages directly through Pabbly’s native actions.

 

[Pramod Routh]

I created a video message template in WhatsApp Messenger. After integrating the template with Pabbly, the message did not go to the recipient's number.

 

[Preeti Paryani]

Hello @Pramod Routh

Kindly provide us with the workflow URL so we can better look into the issue.

 

[Pramod Routh]

how to send work flow url

 

[Preeti Paryani]

Hello @Pramod Routh

Please open the concerned workflow in Pabbly Connect and copy the website URL and provide us with the same, refer to the attached screenshot for more info.

 

[Pramod Routh]

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

 

[Preeti Paryani]

Hello @Pramod Routh

As we have checked your workflow, in the latest task history the WhatsApp Cloud API: Send Template Message action step responses with message status as accepted which is been sent by the WhatsApp Cloud API's end and refers that the message has been sent.

If in case the task history shows the message status as accepted and the message isn't been received, we would recommend you to contact Meta support.

Also, we tried to test the same by sending a message to our number and we successfully received the message.