Unable to update contacts in PabblyChatflow when updated in Zoho CRM

[taxajca]

Pabbly

connect.pabbly.com

it says incorrect Contact ID, however Contact ID is correct from CRM but i guess its asking Contact ID of Chatflow for which i dont see any option of Search Contact Option.

 

[Soumya Tripathi]

Hello @taxajca
Upon reviewing your workflow, we noticed that you're mapping the "Contact ID" from the Zoho CRM response directly into the Pabbly Chatflow action step "Contact ID," which is incorrect.

To resolve this, we’ve added an additional action step:
Pabbly Chatflow: Custom API Request (Beta)

In this step, we’ve used the following API endpoint:

https://chatflow.pabbly.com/api/v1/contacts/?mobile=(number)

This will fetch the correct Contact ID based on the mobile number.

You can now map this Contact ID into the next action step:
Pabbly Chatflow: Update Contact

 

[taxajca]

Thank you Soumya, it worked now

I tried using the api step earlier before commenting here but with this url https://chatflow.pabbly.com/api/v1/contacts/number which ofcourse didn't worked

 

[Resham]

@taxajca Can you please upvote it here so that we'll team to create a direct endpoint for this request: https://roadmap.pabbly.com/p/feasibility-to-search-contact-by-mobile-number