Unsupported post request. Object with ID

[teknikal]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

0414070590

Email Address

[email protected]

I have setup a api broadcast message, but when trying to use it. i get the following error.

message": "Unsupported post request. Object with ID '995586180294014' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api"

I have checked the other threads and have followed the troubleshooting steps. but unable to see any issues with it.

normal Broadcast with template works fine. but not when it is triggered via the api

 

[Preeti Paryani]

Hey @teknikal,

The error:
“Unsupported post request. Object with ID '995586180294014' does not exist, cannot be loaded due to missing permissions…” usually indicates that there is an issue with the Phone Number ID configured in Pabbly Chatflow.

Could you please log in to your Meta Developer account (developers.facebook.com) and verify the following:

1. Go to your App → WhatsApp → API Setup.
2. Check the Phone Number ID for the specific WhatsApp number you are using.
3. Confirm that the Phone Number ID exactly matches the one configured in Pabbly Chatflow.

Please ensure that:

• The number is properly added to the correct WhatsApp Business Account.
• The token used has the required permissions.
• The Phone Number ID is copied correctly without any mismatch.

Please make sure you have followed the exact steps mentioned here -

Method 2: WhatsApp Connect (Connect Existing WhatsApp Business Number)

https://youtu.be/0za_rKEWr2o

docs.pabbly.com

Let us know once done, and we will assist you further if needed.