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Updating contact in Hubspot when stripe payment is made


Hi, I've been trying to create a connection with Stripe and Hubspot. I need to update a contact property (payment status) when a payment is received from that contact in stripe. I have done the connection a few times but keeps coming up with this:
Screenshot 2023-11-02 083657.png

I have gone through and tried it numerous time.
I'm also having trouble with testing the webhook in test mode, so have done it using small payments from my own account.
So really 2 problems here.


Staff member
Hi @HerHerbs,

"It seems like you're entering an email address in the Contact ID field, which is incorrect. Instead, you should map the Contact ID associated with the email address already existing in your HubSpot account.

I can also see that the email address you have captured from Stripe does not exist in your HubSpot account, as it's not listed in your Contact ID field.

This is how you should set up your workflow after capturing a payment from an email address already in your HubSpot account.


Staff member
You may need to add a Router to your workflow for creating or updating contacts in your HubSpot account. Please watch the shared video below to understand how to do this. You can ignore the trigger step used in the video.