URGENT : Automation failing with 401 code. Kindly help !

[Ravitej Janagouda]

Task History ID: IjU3NjcwNTY4MDYzZTA0MzU1MjZiNTUzNjUxMzE1MTY2NTQzOSI_3D_pc
Step Name: WATI > Add a Contact
Connection Name: WATI #1
Task Error Detail:

{
"HTTP Status Code": 401,
"message": "The application processed the request but returned a blank response. Refer to the HTTP status code above for details."
}

 

[Pabblymember11]

Hey @Ravitej Janagouda

Looks like the credentials you have used to configure the action step might not be correct and because of that the above-given message is appearing.

So, kindly check the credential on their platform once and then try reconnecting the action step.

Add Contact

Complete reference documentation for the WATI API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

docs.wati.io

Further, watch the last part of the video on how you can configure it.