URGENT: can't create new subscriptions

[rodrigo]

Hi,

PSB is broken the whole day for us...

Does not matter if subscription is created from embed checkout, direct on website or pabbly dashboard the button to create the subscription never works and nothing happens when user clicks:

We are losing sales because of this problem.

Can someone contact us? We already sent emails to [email protected] and [email protected] but different from other times... it's not returning us with a ticket created confirmation message...

Thanks
Rodrigo

 

[ArshilAhmad]

Hi @rodrigo,

Could you please make a short screen recording showing the exact issue you are encountering?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[rodrigo]

Look the video: https://www.dropbox.com/scl/fi/poh1...nuSr.mp4?rlkey=88wu7dh2zdbvnirfpxi6tz6mp&dl=0

 

[rodrigo]

Try to complete this form:

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Nothing happens… same in pabbly subscription billing dashboard if I try to create a subscription direct from the panel…

 

[Preeti Paryani]

Hey @rodrigo,

Thank you for sharing the details.

We have escalated this issue to our team for further review. As soon as we receive an update, we will inform you accordingly.

Additionally, our team has contacted you via email with ticket ID #40355. Please check your inbox and let us know if you have received it.