URGENT: Facebook Page getting disconnected often

[saroosh7]

Hi, we are currently passing Fb leads data to Salesforce and our Facebook page is getting disconnected from the workflow, because of which leads are not passing.
This issue happened twice this week, it's a big issue for us, if leads did not pass.

Pabbly

connect.pabbly.com

Pabbly

connect.pabbly.com

Pabbly

connect.pabbly.com

Pabbly

connect.pabbly.com

Some of the workflows where page is disconnected,

 

[Preeti Paryani]

Hello @saroosh7,

Usually, the connection with Facebook lasts for approximately three months. However, if your connection is expiring frequently, it could be due to changes in the linked account’s password or security settings. We recommend checking if any recent password updates or security changes have affected the connection.

 

[saroosh7]

Hi Preeti,

We haven't made any PW change or security setting, this issue happened during night, and it's the second time, this week. You are saying it connection lasts, 3 months, but this happened three times, since we started using pabbly from last month.
Kindly check what's the issue?

 

[Preeti Paryani]

Hello @saroosh7,

Since you have either connected with a new connection or updated the previous one, we are currently unable to test the issue. However, we recommend monitoring the workflow for some time, and if the connection expires again, please reach out to us. This will allow us to investigate the issue further and assist you better.

Looking forward to your response.