Use Gravity Forms to update existing data in HubSpot

[kumarbobbyldh]

The data is getting updated correctly, but there's an issue: when a new entry is added with the same company name, it creates a new company, but the associated contact and task are not linked to it.

Pabbly

connect.pabbly.com

Why is this happening, and how can I fix it?
Also, how can I resolve the error that's being shown?

Pabbly

connect.pabbly.com

 

[Soumya Tripathi]

We have already responded to your query on the following thread:
https://forum.pabbly.com/threads/im...-to-connect-gravity-forms-with-hubspot.31095/
Kindly check the response, so we can help resolve your issue at the earliest.

 

[kumarbobbyldh]

it's a different issue please check that again

 

[ArshilAhmad]

The data is getting updated correctly, but there's an issue: when a new entry is added with the same company name, it creates a new company, but the associated contact and task are not linked to it.

Pabbly

connect.pabbly.com

Why is this happening, and how can I fix it?

Please create a short screen recording and elaborate a bit more on this specific concern. Also, share the Task History ID where you faced this issue.

Also, how can I resolve the error that's being shown?

Pabbly

connect.pabbly.com

View attachment 58834

Task History ID - IjU3NjUwNTY4MDYzMzA0MzE1MjY4NTUzMTUxMzU1MTY3NTQzNTBmMzAi_pc

Based on your Task History ID, we can see that you searched for a contact that didn’t exist in your HubSpot account. Since the contact didn’t exist, no Contact ID was returned, which was required for the 'Update a Contact' action step, and that’s why you encountered this error.

google_screen_recording_2025-07-22T18-57_21.188Z.webm

drive.google.com