Value dumped into Label

[EricTsang]

This issue has been quite a headache for me. The message being received in the above manner.

The json format is not being recognized and being cramped into Label and leave the value to be null.

Is there any way that I can parse the label details so that I can manipulate the data. I tried json transformation, which can read the raw data, not just the value, however, no proper operation can be done on it.

Kindly ask for help on this. Appreciate!

 

[ArshilAhmad]

Hi @EricTsang,

You will need to get in touch with the support team of the source application from which you are sending the data to the webhook, in order to understand why the data is being sent in this manner. The receiving webhook has no control over the data sent by the source application—it simply displays the data as it is. Please contact the support team of the source application to understand how you can correctly send data to the webhook.

 

[EricTsang]

If there is no control that I can do on the source application, is there any way that I can proceed the details above via any step so that i can get the data from LABEL to VALUE?

I found that if the msg is being sent in a single line, it works, but when multiple lines are involved, it would be like this. Appreciate if u can give me some advice on it.

 

[ArshilAhmad]

I'm afraid that's not possible either. Since the data is coming in the label, any slight variation in the label will break the mapping, so it cannot be converted into a usable value.