Webhook in google sheets is not working

[Jorge]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZmMDYzNjA0MzE1MjY1NTUzMzUxMzMi_pc

Your Task History ID

IjU3NjUwNTZmMDYzNjA0MzE1MjY1NTUzMzUxMzMi_pc

Hi something is happening with the webhook in one of my workflows, I don't know why is not triggering the actions, is a webhook connected to a google sheets but when I do a test it send the info and receive it correctly but when a new row is created the webhook doesn't capture the info so the other actions cannot start correctly.
I have multiple workflow using webhooks and everything works correctly is just this webhook that doesn't work. Can you help me please? Thanks

 

[Jorge]

UPDATE:
If I fill the cell directly to the google sheets the webhook triggers correctly but if the google sheet is fill from uchat is no triggering the webhook. Why is that?

 

[ArshilAhmad]

Hi @Jorge,

When entering the data into your Google Sheets, make sure to add the data to your trigger column as well in order to trigger the workflow.

To make automation work, you need to enable 'Send On Event' if you're manually entering data into your Google Sheets. If the data added to your Google Sheets comes from another API or third party application (like uchat), you also need to enable 'Auto Send on Schedule'.

Note: If you enter data manually, your workflow will be executed instantly. However, if you add data through an API or third party application (like uchat), it may take up to an hour for the trigger to be executed.

Also, try using the dedicated trigger application we have for Google Sheets.