WEBHOOK ISSUE - JSON has not issue

[ichilddev]

Your Workflow URL

IjU3NjUwNTY1MDYzNDA0M2Q1MjZiNTUzNTUxMzI1MTZiNTQzNDBmMzgi_pc

Your Task History ID

https://connect.pabbly.com/workflow/share/AUlVZwRTUzAFTwljUwwBJgsfBwMAWlZuUEkDEQAPUCgGS1EqAEEKYAtHWXtQHwBhBE1SOFENAToMGFJWVwEEd1FIABJSUQd9BksHfFcWADMBX1V9BGU#

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Dear Support

Workflow Name: School Create Offer Letter ONLY
Task ID: IjU3NjUwNTY1MDYzNDA0M2Q1MjZiNTUzNTUxMzI1MTZiNTQzNDBmMzgi_pc
We found the critical issue, the that Webhook is not able to pick up simple json string which we don't have issue before. Check out the following TAsk ids as well

ID: IjU3NjUwNTY1MDYzNDA0M2Q1MjZiNTUzNDUxM2I1MTY2NTQzMzBmMzci_pc
ID: IjU3NjUwNTY1MDYzNDA0M2Q1MjZiNTUzNDUxMzY1MTZhNTQzOTBmMzMi_pc
ID: IjU3NjUwNTY1MDYzNDA0M2Q1MjZhNTUzZDUxM2E1MTZhNTQzNzBmMzki_pc
We have checked there's no issue with the JSON

​

 

[Preeti Paryani]

Hello @ichilddev,

Could you please try recapturing the response in the raw format and let us know if it helps?

 

[ichilddev]

Not working.

 

[ichilddev]

Please check Task ID IjU3NjUwNTY1MDYzNzA0M2M1MjZkNTUzNzUxM2E1MTY1NTQzMTBmMzAi_pc, ran on 17th Dec. It was working well. We didn't do any changes at all.

 

[Preeti Paryani]

Hey @ichilddev,

Please recapture the response in your workflow with Simple Response enabled. Once this is done, kindly trigger the workflow again and share the Task History ID that gets generated so we can review the issue further.

Additionally, please confirm the source of the trigger response (for example, the application or service sending the data).

We will review this and assist you accordingly.

 

[ichilddev]

Task ID: IjU3NjUwNTY1MDYzNTA0MzQ1MjY0NTUzNzUxMzY1MTY2NTQzNTBmMzMi_pc
It is working now, for some unknown reason.

 

[ichilddev]

We met the same issue with this NEW WORKFLOW

Workflow:

Pabbly

connect.pabbly.com

We have checked the JSON format is valid.
We have also tried another simple JSON, also failed!

 

[ArshilAhmad]

Please allow us some time to look into this concern. We will get back to you with an update soon. In the meantime, we have added a JSON Extractor to your workflow, which will allow you to convert the JSON into a simple response.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[ichilddev]

Hi Thanks.

We understand the JSON extractor works. However, we believe this Webhook issue surfaced since your team has included the different types of Response Format. It may break all our earlier workflows created past years.
Please find a resolution as soon and update.

 

[Preeti Paryani]

Hey @ichilddev,

Our team is looking into the issue. Please allow us a while and we will get back to you with an update as we hear one.

 

[Preeti Paryani]

Hello @ichilddev,

Upon checking with our team, it appears the issue was related to the trigger application sending data in a specific format, even when Simple Response was enabled. Based on the latest task history, the issue now seems to be resolved.

Please check from your end and let us know if you face any further issues.