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Webhook (mailhook) forwarding being rejected?

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eriksande

Member
Hi ... having trouble with the following workflows ...


Here's a loom explaining the problem: https://www.loom.com/share/4eab1c7d33484225afa526bc02fee979

Thanks in advance for the help!
 

sjl

Member
I encountered the same issue. It's most likely that you're trying to forward a file. In my experience, Pabbly has certain limitations when it comes to file size.
 

ArshilAhmad

Moderator
Staff member
Hi @eriksande,

Could you please confirm whether there are attachments in the email you are trying to forward? If yes, then please state the size of the attachment you are trying to forward.
 

eriksande

Member
Hi @eriksande,

Could you please confirm whether there are attachments in the email you are trying to forward? If yes, then please state the size of the attachment you are trying to forward.
Hi ... there are no attachments. We've successfully forwarded these exact emails many times to mailhooks in Pabbly. The only difference is that the forwarding ESP in this case is Outlook. New Order email comes into Outlook address ... and is forwarded to Pabbly mailhook address. Very straightforward use case. Thanks for the continued help.
 
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Pabblymember11

Guest
Please allow us some time we are currently looking into it.
 
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Pabblymember11

Guest
Could you kindly clarify whether you are using the desktop version of Outlook or a different version? Furthermore, could you specify the current version of Outlook you are using? Additionally, is there a specific error message indicating why the email is being rejected, and could you provide the content of the email if it's failing for that reason?
 
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Pabblymember11

Guest
Thanks for the update @eriksande

Could you kindly share your insights on this matter? Your input could potentially assist other users encountering a similar issue.
 
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