Whatsapp Cloud API not sending message to specific number

[Carlos Melo]

Hello,

I see in the workflow history that it sends a message to all the predicted numbers, with the help of the Google Sheets + Iterator apps.
However, one of my clients tells me that the message is not arriving on his WhatsApp.
We have already tested it several times and confirmed that the message does not arrive, even though I see in the workflow history that the message was sent to him every time.

Please, what could be causing this and how can I solve the problem?

 

[ArshilAhmad]

Hi @Carlos Melo,

Could you please share the Task History ID where you have tried this?

 

[Carlos Melo]

Sure, there you go.
Task History ID -

IjU3NjUwNTZkMDYzNTA0MzQ1MjY4NTUzMjUxMzc1MTZiNTQzOTBmMzYi_pc

It's the second WhastApp Cloud API step after the Iterator. That number (5531998319632) never receives the messages.

Note, I have tried to send to that same number the message directly by the 'Save & Send Test Request' button, and it receives the message. ​

 

[ArshilAhmad]

Are there any other phone numbers not receiving messages, or is this the only one? Also, did this phone number fail to receive the message only in this instance, or have there been other instances during automation where this same phone number didn’t receive the message?

 

[Carlos Melo]

Yes, this is the only one not receiving messages.
And yes, it fails receiving messages from others automations, for example, “Aviso ao profissional contratado” = (https://connect.pabbly.com/workflow...bBTkLHwYCBlADcFdaU38DAAB6Uh9WLVYHXG8IVlR8B2Y#)

It was receiving messages normally and regularly until 09/17, more specifically in the Task History ID - IjU3NjUwNTZkMDYzNDA0M2M1MjZiNTUzNDUxMzU1MTYwNTQzMjBmMzUi_pc.

In all events after this task, for any of the workflows where this same number is programmed to receive any message it no longer received anything, after that task above.
Some minutes ago I tried a new test, sending it a message from ‘Save & Send Test Request’ and fails too.

 

[Himesh]

Hello @Carlos Melo ,
Make sure your client or whomever you are sending messages have accepted terms and condition of whatsapp. Please refer below images

If you are still not able to solve this on your own feel free to DM me and we can do a free zoom call. FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

 

[Carlos Melo]

Thank you @Himesh

So please, how can I access that page in my whatsapp business ? I don't see way to get there.

 

[Carlos Melo]

Are there any other phone numbers not receiving messages, or is this the only one? Also, did this phone number fail to receive the message only in this instance, or have there been other instances during automation where this same phone number didn’t receive the message?

Sure, there you go.
Task History ID -

IjU3NjUwNTZkMDYzNTA0MzQ1MjY4NTUzMjUxMzc1MTZiNTQzOTBmMzYi_pc

It's the second WhastApp Cloud API step after the Iterator. That number (5531998319632) never receives the messages.

Note, I have tried to send to that same number the message directly by the 'Save & Send Test Request' button, and it receives the message.​

 

[Himesh]

Thank you @Himesh

So please, how can I access that page in my whatsapp business ? I don't see way to get there.

This is pop screen which appears once in day. You won't find in settings. So in the morning you'll get this screen once.