WhatsApp Messages Not Triggering for All Contacts in Workflow

[PURE EV]

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8897698065

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Dear Pabbly Support Team,

I hope you’re doing well.

I’ve set up a workflow with the following steps:

1. Trigger: Google Sheets – New or Updated Spreadsheet Row
2. Action: Google Sheets – Get Row(s)
3. Action: Iterator (Pabbly) – Process Arrays
4. Action: WATI – Send Template Message

The workflow successfully sends WhatsApp messages, but only the first contact in the sheet is receiving the message. The remaining contacts are not getting triggered.

I’ve confirmed that the Iterator is connected to the Response Result[] from the Google Sheets “Get Rows” step and that WATI fields are mapped from the Iterator step. However, messages still fail to send to multiple contacts.

Could you please check and help resolve this issue?
Let me know if you need workflow logs or screenshots for further analysis.

Thank you for your support.

Regards
Team PuRE

 

[Hrishabh.pabbly]

Hello @PURE EV ,

We have checked the task history of your workflow “Emp Social Media” and can confirm that the WATI – Send Template Message step executed successfully without any errors.

Please verify in your WATI inbox if the messages were delivered or if there are any issues on that side. Sometimes, delivery failures may occur due to contact-specific problems or WhatsApp-side restrictions rather than the workflow itself.

 

[PURE EV]

Dear Hrishabh,

i executed the flow many times after that 12:25:22 last executed in history time just now executed the flow it doesn't showing in workflow history
please cross check it or else excuted the flow and check history it wont show ?

 

[ArshilAhmad]

There appears to be an issue with the way you’ve set up your workflow. The ‘Google Sheets: New or Updated Spreadsheet Rows’ trigger is used when you want your workflow to execute upon the addition of new data to your sheet. On the other hand, the ‘Google Sheets: Get Rows’ action step is meant for processing data that already exists in your sheet (for example, sending WhatsApp messages to existing contacts). These two steps aren’t meant to be used together.


Could you please clarify your exact use case? Are you trying to send messages to newly added contacts in your sheet or to contacts that already exist?


As your workflow is currently set up, it will send messages to every contact in your sheet each time a new contact is added.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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