WhatsApp Automation Not Working - Response Received but No Message Delivered

[Ej Tushar]

Dear Pabbly Support Team,

I am experiencing an issue with my WhatsApp automation workflow setup following your tutorial video:

Issue Summary:

1. I have successfully followed all steps in the tutorial for automating Shopify order notifications via WhatsApp using Pabbly Connect and Pabbly Chatflow

2. My WhatsApp message template is approved and shows as active

3. The workflow shows "Response Received" in the Pabbly dashboard during test runs

4. However, no WhatsApp messages are being delivered to the recipient

My Setup:

1. Trigger: Shopify New Order (working correctly - captures order data)

2. Action: Pabbly Chatflow - Send Template Message

3. Template Status: Approved

4. Webhook: Successfully configured and receiving responses

5. WhatsApp Number: +91 9220476744

 

[ArshilAhmad]

Hi @Ej Tushar,

Could you please share the Workflow URL where you are encountering this issue?