Why are duplicate and incorrect entries appearing in my Google Sheet?

Status: Open · Asked by Gulabi Pragathi on · 0 views

Gulabi Pragathi — Question ·
The same issue is occurring again. The details are repeated in the sheet. We are seeing a glitch again with this particular entry while processing through Pabbly. Kindly investigate the Google Sheet integration/mapping and check what is causing this issue. I have attached a screenshot for reference.
Screenshot 2026-10-03 122051.png
Pabbly Support — Reply ·

Hello Gulabi,

Thank you for reaching out and for sharing the screenshot.

We checked the entries, and although the name and phone number are the same, the other details and timestamps are different. It is possible that the same person submitted the lead/request twice, which may be why both entries are appearing in the Google Sheet.

To help us investigate the exact behaviour for these entries, please share the following details at support@pabbly.com:

  • Workflow URL (Share Link) of the affected workflow

  • Task History ID(s) for the runs where the duplicate/incorrect entries were created

  • View access to the Google Sheet or permission to access your Pabbly Connect account

Once we receive these details, our technical team will review the workflow executions and check whether the entries were generated separately or if the same data was processed more than once.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com

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