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Why is coupon code invalid in frontend?

nitten

Member
Hi team,
Why is coupon code invalid in frontend?
In the backend it is "Active".
Please, see attachments.
Thanks!
 

Attachments

  • active coupon.jpeg
    active coupon.jpeg
    77.4 KB · Views: 7
  • SOLO Plan.jpg
    SOLO Plan.jpg
    267.7 KB · Views: 6

Preeti Paryani

Well-known member
Staff member
Hello @nitten,

Could you please check and confirm if the coupon code at the backend contains any trailing spaces? This could potentially be the reason for the issue you're facing.

If you need further assistance, kindly share the email address associated with your Pabbly Subscription Billing account so we can look into it more effectively.

Looking forward to your response.
 

Preeti Paryani

Well-known member
Staff member
Hello @nitten,

Upon checking the coupon code visible in the invoice and the one you shared are different. To help us investigate the problem more effectively and assist you accordingly, could you please share the email address associated with your Pabbly Subscription Billing account?

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Please be aware that to assist you effectively, we may need to access your Pabbly Subscription Billing account. If you're comfortable with this, please grant us permission by stating in your next reply: "You have my permission to log into my Pabbly Subscription Billing account, and edit{If required}. Here is the registered email address associated with it."
 
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