When using a Coupon Code Credit Card Detail Entry is not presented

[robby666111]

Hello,
We use coupons to give customers their first month or two free. But when these coupons are redeemed the checkout form no longer requests the user to enter their credit card.
For simplicity to the user, we need to collect the credit card details for all users when they checkout with a coupon code. It is very inconvenient for the user to enter their credit card details once the coupon period expires.
I cannot find an option to make the collection of credit card details mandatory on checkout regradless of coupon status.
Please help
Rob.

 

[ArshilAhmad]

Hi @robby666111,

Could you please share the email address associated with your Pabbly Subscription Billing account?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[robby666111]

Hi @robby666111,

Could you please share the email address associated with your Pabbly Subscription Billing account?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

[email protected]

 

[Preeti Paryani]

Hi @robby666111,

Could you please share the specific product name and the coupon code for which you are facing this issue? Once we have these details, we will test the scenario on our end and assist you accordingly.