Why the phone number details in Stripe cannot pass to AC

[CNX Marketing]

Hi everyone,

Currently, I am using stripe as my payment gateway, in my Stripe payment link, I had enabled the phone number field to let my customers fill their number,

But I found that when I use Pabbly to connect Stripe to ActiveCampaign, the phone number detail is not detected,

Is there anyone who knows how to solve this?

Thank you.

 

[Pabblymember11]

Hey @CNX Marketing

Stripe's trigger events are descriptive-based webhook type which only receives the data from the application and Pabbly does not manipulate any received data from the application.

So it is possible that Stripe is not sending the Phone number of the customer in the webhook response.

Though as a solution you can use the "Stripe: Retrieve a Customer by Email" action event and can check the response for the phone number of the customer.