Woocommerce status not change

[Maiyet Useche]

Your Task History ID

IjU3NjUwNTZmMDYzNjA0M2M1MjY5NTUzNjUxM2I1MTY3NTQzMjBmMzci_pc

Hi everyone,

Im asking for my conection about woocommerce + webhook. I have to send the data from woocommerce when a new order is received.

My problem is that sometimes, some orders show a "pending" status and these orders never change to "processing" in my workflow. But in my Woocommerce it shows "Processing" status. If my connector doesn't show the same status as my Woocommerce, my workflow can't work correctly.

I tried to add a 5 minutes delay for the next steps and this is not working either, I just need that the order "processing" as my website is being sent to the next trigger.

Thank you.

 

[Preeti Paryani]

Hello @Maiyet Useche,

Once the response is received from the trigger, it would not be updated by simply adding a delay. To address this issue, you can add a short delay (e.g., 1 minute) right after the trigger. After the delay, use either the Retrieve an Order or Search for an Order action events for WooCommerce to fetch the most up-to-date order status.

You can then use the retrieved status in a filter step to proceed further with the workflow only when the order status matches your requirement (e.g., "Processing").

 

[Maiyet Useche]

Está bien, genial.

Muchas gracias

 

[Sidharth]

Hello @Maiyet Useche,

Once the response is received from the trigger, it would not be updated by simply adding a delay. To address this issue, you can add a short delay (e.g., 1 minute) right after the trigger. After the delay, use either the Retrieve an Order or Search for an Order action events for WooCommerce to fetch the most up-to-date order status.

You can then use the retrieved status in a filter step to proceed further with the workflow only when the order status matches your requirement (e.g., "Processing").

View attachment 52019

Do you have a recorded video for this?

 

[Preeti Paryani]

Hello @Sidharth,

No, currently we do not have a video recording of the same. Could you please elaborate on the use case you're trying to achieve so we can assist you further?