• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

  • Due to Holi celebrations, our team will have limited availability. While we’ll continue to monitor threads, responses may be slightly delayed. Normal operations will resume on Thursday, 5th March 2026.

Workflow not starting by itself

Hi I set up a workflow like this: Trigger (Facebook Lead Ads - New lead) ---> API (That catches the phone number and send a whatsapp message)
When i click in "save and send a test request" it works fine. But if someone register in the form the workflow doesn't activate by itself, i have to go there and click in "save and send a test request" everytime. My plan is free, I don't know if this is a problem. Can someone help? I will send the workflow link here: https://connect.pabbly.com/workflow/share/C0NXZVYNA2JQGQldUTxQM1hLCj1XC1ZsXExUXQdiXRs#
 

Fagun Shah

Well-known member
1. Did you turn on the workflow after setting it up?

1620783102096.png


2. FB lead Ads is a polling base integration, so it can take upto 5-10 min to actually get your lead data after form submission.

3. You can do testing using this tool - https://developers.facebook.com/tools/lead-ads-testing (by submitting dummy leads in the form and checking if they enter the workflow in 10 min or not)
 

Pabbly

Administrator
Staff member
Hi I set up a workflow like this: Trigger (Facebook Lead Ads - New lead) ---> API (That catches the phone number and send a whatsapp message)
When i click in "save and send a test request" it works fine. But if someone register in the form the workflow doesn't activate by itself, i have to go there and click in "save and send a test request" everytime. My plan is free, I don't know if this is a problem. Can someone help? I will send the workflow link here: https://connect.pabbly.com/workflow/share/C0NXZVYNA2JQGQldUTxQM1hLCj1XC1ZsXExUXQdiXRs#
Please enable your workflow so that it can work in live mode-

1620821794547.png
 
Top