Zendesk Sell Error

[TheRealyMyKinds]

I'm getting this error in Zendesk Sell. Also, most of these fields are not required.

 

[Pabblymember11]

Hey @TheRealyMyKinds

We have made the change according to Zendesk's API documentation and we will now request you to try again at your end.

Kindly let us know how it works.

Thanks

 

[TheRealyMyKinds]

Still doesn't work. this is all the data that it gives me in the response area.

 

[Pabblymember11]

Hey @TheRealyMyKinds

We cross-checked the Zendesk Sell action event of Create Deal and Update a Deal both are working fine. Kindly check whether have you passed the correct field values or not.

Thanks

 

[TheRealyMyKinds]

@Supreme Thank you, it seems to be working now off of a contact (didn't earlier), but doesn't work off of a lead.

Do you know if there is an action step to convert a lead into a contact? It's mostly to track some metrics as zendesk likes everyone to enter as a lead and then get converted to a contact. If not I can make a request on hellonext.

 

[TheRealyMyKinds]

Actually I just realized it breaks when I map the source from my booking calendar to the deal. Do capitalization need to be identical for that to work? For example do YELP and yelp match?

Also - Can anything in Zendesk sell be a trigger? Or is that outside the limits of their API?

 

[Pabblymember11]

Hey @TheRealyMyKinds

Currently, there is no action event available to convert lead into contact.

Actually I just realized it breaks when I map the source from my booking calendar to the deal. Do capitalization need to be identical for that to work? For example do YELP and yelp match?

You need to elaborate on your use case first and please do share your respective workflow.