Zendesk: Username/Password

[Mya]

I am unable to make the connection even though I know for certain my information is correct.
Could it be due to using SSO in Zendesk?

 

[ArshilAhmad]

Hey @Mya,

Please make sure that you enter the Subdomain using the correct format.

 

[SnackGuy]

I am having the same issue. I have the subdomain and API key correct. Yet I am still getting the same error as the OP. I am unsure what to put in for the username. I've tried my email address and user ID, neither works. What is the correct value for the username?

 

[Preeti Paryani]

Hello @SnackGuy,

Please refer ot this tutorial to set up the connection Zendesk and let us know how it goes.

 

[SnackGuy]

Thanks for posting this. As I stated in my post. I tried the email address I have attached to the zendesk account and it didnt work. What else should I try?

 

[ArshilAhmad]

Thanks for posting this. As I stated in my post. I tried the email address I have attached to the zendesk account and it didnt work. What else should I try?

Kindly record your screen while creating a new connection with your Zendesk account and share it in the Private Discussions so we can look into this issue.