Zoho Desk > Custom API Request

[JustinPM123]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzZTA0MzU1MjY4NTUzNzUxMzIi_pc

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I'm trying to do a Global Search of ALL Tickets in Zoho Desk for a Custom Field. However this is not available as a standard App Event in the Pabbly workflow step. There is a Custom API Request option, but according to the Zoho Desk API docs, I need the OrgID , and the Auth Token . Since the Zoho Desk OAuth connection was using Pabbly's built in connections, I do not have access the Auth Token.

I need to search for a Ticket containing an 'Order ID' in a custom field I created. The 'Order ID' field is populated in another Pabbly workflow step. So I need to find that Ticket, and make updates/changes to it. I would rather do a search in Desk instead of storing the 'Order ID' and Ticket ID in a spreadsheet to reference later.

Is there a way to accomplish what I'm trying to do?

Thanks,

Justin M.

 

[ArshilAhmad]

Hi @JustinPM123,

Could you please share the cURL command and the API documentation of the endpoint you are attempting to execute?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[JustinPM123]

cURL: https://desk.zohoapis.com/api/v1/tickets/search?from=0&limit=1&cf_order_number=7567
API Documentation: https://desk.zoho.com/support/APIDocument.do#Search#Search_SearchTickets

 

[ArshilAhmad]

You can execute this endpoint using the 'Zoho Desk: Custom API Request' action step without authentication, since you have already connected your Zoho Desk account.