Zoho Desk > Custom API Request

[JustinPM123]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzZTA0MzU1MjY4NTUzNzUxMzIi_pc

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I'm trying to do a Global Search of ALL Tickets in Zoho Desk for a Custom Field. However this is not available as a standard App Event in the Pabbly workflow step. There is a Custom API Request option, but according to the Zoho Desk API docs, I need the OrgID , and the Auth Token . Since the Zoho Desk OAuth connection was using Pabbly's built in connections, I do not have access the Auth Token.

I need to search for a Ticket containing an 'Order ID' in a custom field I created. The 'Order ID' field is populated in another Pabbly workflow step. So I need to find that Ticket, and make updates/changes to it. I would rather do a search in Desk instead of storing the 'Order ID' and Ticket ID in a spreadsheet to reference later.

Is there a way to accomplish what I'm trying to do?

Thanks,

Justin M.

 

[ArshilAhmad]

Hi @JustinPM123,

Could you please share the cURL command and the API documentation of the endpoint you are attempting to execute?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[JustinPM123]

cURL: https://desk.zohoapis.com/api/v1/tickets/search?from=0&limit=1&cf_order_number=7567
API Documentation: https://desk.zoho.com/support/APIDocument.do#Search#Search_SearchTickets

 

[ArshilAhmad]

You can execute this endpoint using the 'Zoho Desk: Custom API Request' action step without authentication, since you have already connected your Zoho Desk account.

 

[JustinPM123]

I have tried executing that endpoint, and others, like this: https://desk.zohoapis.com/api/v1/tickets/981706000017838001
But everything I try returns the same error: You do not have permission to access this resource.
I have updated my connection and confirmed the permissions, but nothing seems to work.

 

[ArshilAhmad]

In that case, you can try creating a custom application for this endpoint, as you won’t be able to execute it using the API (Pabbly) action step.

You can refer to the following guide for detailed instructions:
https://forum.pabbly.com/threads/how-to-configure-actions-within-pabbly-connect.2428/

For any queries related to creating custom applications, you can contact our integrations team at [email protected]

 

[JustinPM123]

Can I request the Search function be added to the existing Zoho Desk workflow step?

 

[ArshilAhmad]

We already have a 'Search Ticket' action event available in Zoho Desk. Please check that once. Also, take a look at the 'Get a Ticket' action step.