Google Sheet webhook problem

[kellymann]

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

After i submit send test or submit, it says "waiting for webhook response" for 1 hour and its not connecting

 

[Preeti Paryani]

Hello @kellymann,

Could you please confirm whether column A contains both the header and the data in the rows? Additionally, have you tried clicking the "Send test" button, and if so, did you receive any errors?

If you could share a screencast of the test, it would be very helpful for us to understand the problem better.

 

[kellymann]

yes column A contains both the header and data in the rows. Also when i click sent test, i dont receive any errors, nothing happens

 

[kellymann]

as you can see here, the send test button is unclickable after i click it and it shows no errors

 

[kellymann]

this keeps on turning around

 

[Preeti Paryani]

Hello @kellymann,

Could you please join us for a quick Google Meet so we can look into the issue and assist you with it?

 

[kellymann]

yes send link to email thanks

 

[Preeti Paryani]

Hello @kellymann,

Please join us using the following meeting link - https://meet.google.com/pac-ugvy-kyi

 

[Preeti Paryani]

Hello @kellymann,

Thanks for joining the meet. As the reported issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9.

Also, since you're adding the data via an app script, kindly follow the steps below to add a webhook to the Google Sheets.

• Log in to a single Google Sheets account.
• Open the spreadsheet from where you wish to send data. Make sure your sheet has a header column and at least one row of data in it.
• Navigate to "Extensions" in the Sheets menu and click on "Apps Script" to open the Apps Script editor.
• Remove any existing Apps Script code visible in the Code.gs file. Paste the entire App Script code from this link: Webhook Custom App Script. Save the project and close the Apps Script page.
• Reload the spreadsheet. A new menu called "Pabbly Webhooks" will appear in the menu bar. Click on "Pabbly Webhooks" and select "Send rows every minute".
• Authorize the script when prompted by Google. Once authorization is complete, navigate again to "Pabbly Webhooks" and click "Send rows every minute".
• Enter your Pabbly Connect webhook URL in the dialog box that appears. You can also add the webhook URL and trigger column name, separated by a comma. Click "Yes" to confirm the setup.

Please feel free to reach out to us, if you face any issues in the future.

 

[kellymann]

Ok thanks, I think i figured out the google sheets problem. But now i am having a problem when i try to set it up on webinarkit. Here is what im looking to do:

Once a new row is updated in my google sheets, it registers it as a new webinar registration on webinarkit. However, nothing is happening. For example:

This is my contacts master list, which is then dripped to the next sheet successfully. However, no registration in webinarkit happens.

 

[ArshilAhmad]

Could you please share the Workflow URL where you have this concern?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[kellymann]

Pabbly Connect

connect.pabbly.com

 

[Hrishabh.pabbly]

Hi @kellymann ,

We’ve reviewed your workflow, and the “WebinarKit: New Webinar Registration” step appears to be working correctly. The response being received from WebinarKit indicates a successful registration, confirming that the integration is functioning as expected on Pabbly’s end.

If the registration is still not showing up inside your WebinarKit dashboard, please verify the following on WebinarKit’s side:

• You’re checking under the correct webinar ID (690e9125afcf3c4db6b1f36a).
• The email used for testing matches the one in the registration response.
• No manual moderation or approval setting is delaying registrations.

Once you confirm these details, please let us know if the issue persists — we’ll be happy to look deeper.

 

[kellymann]

Yes correct:

- I only have one webinar ID in webinarkit
- Yes
- No manual moderation or approval needed.

Here are the masterlist and then the dripped data onto the second sheet (and that is successful)

However, there have only been 5 registrants and it all were from when i manually pressed "testing"

So basically not a single person is being registered automatically, only when i click "save and send test request" in pabbly

 

[kellymann]

Perhaps the problem is the webinar presentation date that is on the 8th November and not triggering? i tried to not put any date in Pabbly but it doesnt let me

 

[Hrishabh.pabbly]

Hi @kellymann,

Thank you for the clarification.

It seems that your workflow is not triggering automatically. Upon checking the Task History section of your workflow, we can see that it last triggered on November 8, 2025.

Could you please confirm how the data is being populated in your Google Sheet?

• If the data is being added manually, please ensure you have selected the “Send on Event” option while configuring the Google Sheets trigger webhook.
• If the data is being added by an external application, then you’ll need to set the trigger to “Auto Send on Schedule”, as this trigger type uses polling instead of instant events.

Once you verify and adjust this setting, your workflow should start triggering automatically again.

 

[kellymann]

It is added via this script in Google Sheets:

 

[kellymann]

The data from one sheet is being drip-fed to another sheet via this script, so im not sure if this is "manually" or "external application"

 

[Hrishabh.pabbly]

Hi @kellymann,

Thank you for clarifying. Since your data is being added via a Google Sheets script, it won’t trigger the webhook instantly. In this case, please change your Google Sheets trigger in Pabbly Connect to “Auto Send on Schedule”.

This trigger uses polling to check the sheet at regular intervals, so your workflow will pick up the new rows added by the script automatically.

Once you switch to this option, your workflow should start triggering as expected.

 

[kellymann]

Added it, but still not working. Can we set up a google meet tomorrow?