Failure when sending email with receipt

[jaracol]

I need to send a payment receipt to some clients that previously fill the information in a GOOGLE FORM. It is not sent automatically but once I finish including some extra data and once put that data, I fill the column that executes the sending of the mail with the attached Receipt in PDF, but the problem is that it is sending the mail along with the receipt once the form has been filled by the customer.

I need to know why this is happening if I am supposed to be following instructions accurately.

I am sending screenshots:

 

[Pabblymember11]

Hey @jaracol

Could you please briefly elaborate on your concern once, so that we can look into it and can guide you accordingly?

 

[jaracol]

I have DATA in GOOGLE SHEET that previously was filled by customers that is my TRIGGER.


Then I have a RECEIPT TEMPLATE made in a GOOGLE DOC which is filled in with the information collected.

The next ACTION is to mail that PDF to the customers, but before sending it I gather other information that the customer does not provide me, so the column that executes the process of making the receipt and sending the mail is the last one as indicated. The problem I have is that before I fill the last column to make the ACTION of the receipt and mail, it executes and sends the receipt but with incomplete information and also the mail without the remaining information.

I am sorry, but it is very difficult for me to explain it, not only because English is not my first language, but also because it is difficult for me to explain what the problem is.

 

[Pabblymember11]

I have DATA in GOOGLE SHEET that previously was filled by customers that is my TRIGGER.


Then I have a RECEIPT TEMPLATE made in a GOOGLE DOC which is filled in with the information collected.


View attachment 16370

The next ACTION is to mail that PDF to the customers, but before sending it I gather other information that the customer does not provide me, so the column that executes the process of making the receipt and sending the mail is the last one as indicated. The problem I have is that before I fill the last column to make the ACTION of the receipt and mail, it executes and sends the receipt but with incomplete information and also the mail without the remaining information.

I am sorry, but it is very difficult for me to explain it, not only because English is not my first language, but also because it is difficult for me to explain what the problem is.

Please check your triggering column whether it is the last column till you want to pass the data or not.

 

[jaracol]

Please check your triggering column whether it is the last column till you want to pass the data or not.

Yes the triggering column is the last

But still is sending two emails the first one sends it once the GOOGLE FORM is filled (which I have not programmed it for that) and which is mistaken and incomplete but the other one is sent once I trigger the last column which is exactly what I want, but meanwhile the client received the wrong one...

 

[Pabblymember11]

Yes the triggering column is the lastView attachment 16380View attachment 16381
But still is sending two emails the first one sends it once the GOOGLE FORM is filled (which I have not programmed it for that) and which is mistaken and incomplete but the other one is sent once I trigger the last column which is exactly what I want, but meanwhile the client received the wrong one...



View attachment 16382

Could you please check and share the workflow name in which you are using the same Google Sheets?

 

[jaracol]

Could you please check and share the workflow name in which you are using the same Google Sheets?

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[jaracol]

Could you please check and share the workflow name in which you are using the same Google Sheets?

Just before I was using this workflow but I decided to set a new one just in case I was doing something wrong

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[Pabblymember11]

Hey @jaracol

Kindly switch on the workflow and try again. Let us know if the issue still persists.

 

[jaracol]

Hey @jaracol

Kindly switch on the workflow and try again. Let us know if the issue still persists.

Hi

It seems that is sorted,

thanks for your help

Greetings

 

[jaracol]

Hey @jaracol

Kindly switch on the workflow and try again. Let us know if the issue still persists.

Hi
It´s me again

It is clear that when the client fills out the form he/she receives the mail and receipt and that is not what I am looking for.

As you can see, in yellow is the email that the clients received once they filled out the form and in green when I executed it once I filled out with the rest of the information in the spreadsheet.

 

[Pabblymember11]

Hi
It´s me again

It is clear that when the client fills out the form he/she receives the mail and receipt and that is not what I am looking for.

View attachment 16473
As you can see, in yellow is the email that the clients received once they filled out the form and in green when I executed it once I filled out with the rest of the information in the spreadsheet.

Now, could you please elaborate on your situation and the issue which you are facing with the help of short recorded video.