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Recent content by herodesign

  1. H

    Weird subscription behaviour

    Ok, it's weird because we didn't receive a notification email about the downgrade, and the charge coincidently seemed like a bug in the system. Thanks for fixing that up.
  2. H

    Weird subscription behaviour

    Hello Vipin, So what was wrong with the subscription? Was it something we did wrong on our end? How come it was $499 last month, but the subscription is back to $399 this month? I don't recall they downgraded though.
  3. H

    Payment received but subscription pending and invoice overdue

    This seems to have fixed itself, the subscription has been updated. Thanks team!
  4. H

    Automating Project Creation in Plutio

    Thank you! This works great! Amazing support and dev team.
  5. H

    Weird subscription behaviour

    So I have a subscription client who subscribed in January. There should be 5 charges so far. The last renewal somehow applied a $13.3 credit out of no where for his $399/month invoice, but it didn't charge the card at all. What is going on?? Can someone internal please help me break it...
  6. H

    Payment received but subscription pending and invoice overdue

    So I believe there were some issues with PSB a couple hours ago, which were reported by a few users and confirmed from PSB themselves: I believe one of my new client signed up during this period, and somehow the payment went through but the subscription shows it's pending, and the invoice...
  7. H

    Automating Project Creation in Plutio

    @Supreme any updates? Now the step can't even be actioned and stucks there due to invalid dropdown/multiselect value.
  8. H

    Trigger/action to detect new clients

    Nevermind - I've adjusted the webhook options to only allow subscription_activate to happen. This should do the job.
  9. H

    Automating Project Creation in Plutio

    Thank you so much @Supreme !!! That was fast implementation based on user feedback! AWESOME However, when I tested it, the custom field value didn't return valid for some reason.... I can confirm the error custom field ID is the "designer" field.
  10. H

    Trigger/action to detect new clients

    If I used a router, do I put "subscription_activated" in the value here?
  11. H

    Trigger/action to detect new clients

    So it should only trigger when payment has gone through, subscription goes live, and renewals won't 'activate' it since it's already activated, right?
  12. H

    Automating Project Creation in Plutio

    Anyone?
  13. H

    Trigger/action to detect new clients

    Sorry, it was "data subscription renew count" less than 0.
  14. H

    Trigger/action to detect new clients

    I use Pabbly Subscription to collect subscription payments. And use Connect to setup a workflow to add new clients to CRM, Google Sheet, update slack channel, etc. I used to use "event type: new_subscription" so it would only trigger if it's a brand new client, but then it also triggers when...
  15. H

    Automating Project Creation in Plutio

    So I'm using Pabbly connect to invite new clients and create projects in Plutio when there's a new subscription in Pabbly Subscription. In Plutio, I use a multiselect custom field in projects that "groups" projects with each contributor so we can see who's working on what projects. Now...
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