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Recent content by Preeti Paryani

  1. Preeti Paryani

    Replied Issue sending emails to Microsoft related email addresses

    Hi @chriswiseman, Thank you for your patience. We have received an update from our technical team, and we're happy to inform you that the issue has now been resolved. You should be able to send emails to Microsoft domains (such as Outlook, Hotmail, and Live) successfully. That said, we would...
  2. Preeti Paryani

    Replied Issue sending emails to Microsoft related email addresses

    Hi @chriswiseman, Thank you for your patience. We followed up with our technical team regarding this issue, and there has been some progress on the matter. The team is still actively working with Microsoft and monitoring the situation to ensure everything is functioning properly. At this...
  3. Preeti Paryani

    Closed Pass a cancellation reason via the Subscriptions API

    Hey @sven-bo, Glad to be of help! Since you've been a valued Pabbly customer for a long time, we'd greatly appreciate it if you could take a moment to leave us a Google Review and share your experience with Pabbly so far. Your feedback helps us improve and assists other users in making...
  4. Preeti Paryani

    Closed Pass a cancellation reason via the Subscriptions API

    Hello @sven-bo, Thank you for your patience. We're happy to let you know that our development team has implemented this enhancement. You can now pass a cancellation reason while canceling a subscription via the API, and it will be recorded on the subscription similarly to cancellations made...
  5. Preeti Paryani

    Replied Wrongful Charge After Confirmed Cancellation – Immediate Refund Required | Sub ID: sub_SpptwRG9CAAxN5

    Hello @Mawiya_SWA, Thank you for sharing the details and attachments. Upon reviewing the information provided, we noticed that the cancellation email from Razorpay states that "No more charge attempts will be made on your account after 16 Jul 2026." This indicates that the subscription was...
  6. Preeti Paryani

    Closed Pass a cancellation reason via the Subscriptions API

    Hello @sven-bo, Yes, you are correct. Currently, the Cancel Subscription API endpoint only accepts the cancel_at_end parameter. When a subscription is canceled via the API, the system records that the subscription was canceled through the API, but there is currently no parameter available to...
  7. Preeti Paryani

    Closed The links appear duplicated when sent by the AI

    Hello @fabgonber, Thank you for sharing the update and for letting us know that the issue has been resolved. We're glad to hear that adding the instruction "use only plain text, never use markdown" in the chatbot instructions resolved the duplicate link formatting issue. As the issue is now...
  8. Preeti Paryani

    Closed Dynamic Action Field Generation from Metadata Endpoint (Custom App)

    Hello @samm, Thank you for the update. Since you are already in direct contact with our Integration Team regarding this requirement, they will be the primary point of contact for this particular concern going forward. If you face any issues while implementing the solution, have additional...
  9. Preeti Paryani

    Replied Issue sending emails to Microsoft related email addresses

    Hi @chriswiseman, Thank you for your patience. As per the latest update received from our technical team, it appears that one of our sending IPs is currently being blocked by Microsoft's mail servers. This is causing emails sent to Microsoft-related email addresses (such as Outlook, Hotmail...
  10. Preeti Paryani

    Open listen to the audio of the conversation and/or view the received image

    Hello @fabgonber, This behavior is expected. The media URL returned by WhatsApp (audio, image, video, or document) is a protected Meta URL and cannot be accessed directly through a browser. That's why you're receiving the following error: {"title":"Authentication...
  11. Preeti Paryani

    Closed Dynamic Action Field Generation from Metadata Endpoint (Custom App)

    Hey @samm, It seems that you have booked a meeting with us. We are currently waiting for you to join. Kindly join the meeting using the following Google Meet link: https://meet.google.com/sfm-wrmw-eic We look forward to speaking with you.
  12. Preeti Paryani

    Closed Dynamic Action Field Generation from Metadata Endpoint (Custom App)

    Hey @samm, Our team has already responded to you via email from [email protected]. We recommend continuing the conversation through that email thread, as the Integrations Team is better equipped to assist you with custom app-related queries and provide the necessary guidance. Thank you...
  13. Preeti Paryani

    Closed Dynamic Action Field Generation from Metadata Endpoint (Custom App)

    Hello @samm, Thank you for reaching out. We noticed that multiple forum threads have been created for the same query. We understand that you are looking for a timely response; however, we request that you please allow us some time to review and respond. Creating multiple threads for the same...
  14. Preeti Paryani

    Open Autoresponder not sending Payment Received email - Part 2

    Hello @JSJSMB Norman, Thank you for your patience. Our team has reviewed the issue and tested the form from our end. During testing, the payment notification email was received successfully. Could you please perform another test submission and let us know the outcome? If the issue persists...
  15. Preeti Paryani

    Open I want to send auto message only to number with whom I have never connected or not saved in my Whatsapp

    Hello @Achint, Yes, this can be achieved using the Pabbly Chatflow trigger in Pabbly Connect. Simply create a workflow in Pabbly Connect with: Application: Pabbly Chatflow Trigger Event: New Message Received Once selected, Pabbly Connect will generate a Webhook URL. You can then add this...
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