Closed The links appear duplicated when sent by the AI

[fabgonber]

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Hi,

When I send a link using AI, it appears twice in WhatsApp and looks weird:

Spoiler: screenshoot

For now, I've fixed it by using [link name =>](https://the_url.com), but it looks bad.

How can I fix this? Is there a way for the agent to detect the user's intent and send a button instead of a text link in that []() format?

Or is there a regex filter that can be applied before it's sent to the user?

EDIT: SOLVED
in the chatbot instructions write: "use only plain text, never use markdown"

 

[Preeti Paryani]

Hello @fabgonber,

Thank you for sharing the update and for letting us know that the issue has been resolved.

We're glad to hear that adding the instruction "use only plain text, never use markdown" in the chatbot instructions resolved the duplicate link formatting issue.

As the issue is now resolved, we will go ahead and close this thread. If you face any other issues or have any questions in the future, please don't hesitate to reach out to us. We'll be happy to assist.

Thanks for sharing the solution with the community as well.