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Recent content by Soumya Tripathi

  1. Soumya Tripathi

    Default Email Templates & Available Placeholders

    This document serves as a central reference for all default system emails and the placeholders that can be used while designing or customizing email content. 1. List of Default Emails The following default emails are supported: Payment Successful Email Payment Failure Email (To Merchant)...
  2. Soumya Tripathi

    Never Receive Email Alert when new customer subscribes to coffee subscription - WHY DO I NEVER RECEIVE AN EMAIL AFTER I HAVE SET IT UP MULTIPLE TIMES?

    Hello @tinygoatcoffee We have already emailed you twice at [email protected], but we have not received any confirmation from your end. As mentioned in our previous emails, since you have already changed your Pabbly account email address once, we can process another change as a one-time...
  3. Soumya Tripathi

    Coupon validity date and timezone

    Hello @sven-bo We have already forwarded this issue to our technical team. However, it may take some time. Please allow us a little while to investigate the matter and provide you with a resolution.
  4. Soumya Tripathi

    incoming message not receiving

    Hello @icce.org.in Could you please confirm whether you have added the Webhook Callback URL and Webhook Token in Meta and enabled all the toggles under "Subscribe"? We can see that the number 9302195939 was connected using the Manual Token method, so these steps are necessary. After completing...
  5. Soumya Tripathi

    Catalogue connecting issue

    Hello @icce.org.in Could you please let us know whether, while connecting the number in the WhatsApp Connection Mode, you selected “Connect with Catalog”? If not, please follow the steps below: On the dashboard, click Add WhatsApp Number, then select the WhatsApp Connect option. Click Next...
  6. Soumya Tripathi

    Unassigned Chats Not Visible To All

    Hello @taxajca The issue has been resolved. We kindly request you to check on your end and confirm if everything is working correctly.
  7. Soumya Tripathi

    Phone number as ‘Pendent’ status

    Hello @Carlos Melo As we checked again, it appears that your display name is now approved. Please verify in your Meta account and let us know.
  8. Soumya Tripathi

    Webhook not triggering on “Message: sent, received” events

    Hello @enfasis As we have checked, we couldn’t find any WhatsApp number connected in Pabbly Chatflow. If [email protected] is not your Pabbly account email address, please share the correct one.
  9. Soumya Tripathi

    Phone number as ‘Pendent’ status

    Hello @Carlos Melo For the display name issue, we can recommend the following names that you can try and check if they get approved by Meta: Vadzap Mobilidade Urbana Vadzap Logística Express However, if you still face the same issue, please let us know how you would like to proceed.
  10. Soumya Tripathi

    Unassigned Chats Not Visible To All

    Hello @taxajca Yes, the unassigned chats should be visible to the team member. We have forwarded this issue to the technical team, and they’ll provide us with a resolution as soon as possible.
  11. Soumya Tripathi

    Phone number as ‘Pendent’ status

    Hello @Carlos Melo Pabbly Chatflow acts as a Tech Provider of Meta, not a Business Service Provider (BSP). This means that your WhatsApp number is registered directly with WhatsApp Cloud API, and you retain full control and ownership of that number within your own Meta setup. However, since...
  12. Soumya Tripathi

    Unassigned Chats Not Visible To All

    Hello @taxajca Could you please provide the email address of the team member who is unable to see the unassigned chats?
  13. Soumya Tripathi

    Enable AI assistant for all the messages.

    Hello @vivekpathak2025 We hope your query was resolved to your satisfaction. We’d really appreciate it if you could take a minute to fill out this short feedback form: 👉 Click here to share your feedback Your input means a lot to us, and we’re always happy to assist you whenever you need.
  14. Soumya Tripathi

    Enable AI assistant for all the messages.

    Hello @vivekpathak2025 In Pabbly Chatflow, you can achieve this by creating a flow where the trigger is “User Starts Conversation”. Next, add an action step “Assign Assistant” and select the assistant you want to assign. This setup will accomplish your use case.
  15. Soumya Tripathi

    Error sending the Pabbly Chatflow template

    Hello @rfchong We have replied to you on the thread: https://forum.pabbly.com/threads/name-of-whatsapp-number-appears-as-rejected-in-pabbly-chatflow-but-not-in-fb.31337/#post-147859. Please refer to the conversation there and continue following the thread for any further clarification or updates.
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