Recent content by Soumya Tripathi

  1. Soumya Tripathi

    Never Receive Email Alert when new customer subscribes to coffee subscription - WHY DO I NEVER RECEIVE AN EMAIL AFTER I HAVE SET IT UP MULTIPLE TIMES?

    Hello @tinygoatcoffee We have already emailed you twice at [email protected], but we have not received any confirmation from your end. As mentioned in our previous emails, since you have already changed your Pabbly account email address once, we can process another change as a one-time...
  2. Soumya Tripathi

    If - Then - Else with an action in between

    Hello @GuillaumeGroen You don’t need to worry — the workflow will not create the sales invoice twice. Even though you are adding the “Create Sales Invoice” action inside both routes of the Router, only one route will execute at a time based on the condition: If the customer exists → Only...
  3. Soumya Tripathi

    TidyCal New Booking Trigger not working for Bookings in a Team

    Hello @Ken Patrick As we checked on our end, the team meetings are not getting listed. We kindly request you to check with the TidyCal team whether they provide an API endpoint to retrieve Team Booking data as well. If such an API exists, please ask them to share the specific endpoint details...
  4. Soumya Tripathi

    Reverse Lookup on telephone numbers to find website urls and email addresses?

    Hello @evilsmith229 In this case, the user is not performing any external reverse lookup. They are simply searching within their own Google Sheet, which already contains the phone numbers along with the associated emails or website details. Since the data is already owned and stored by the...
  5. Soumya Tripathi

    Coupon validity date and timezone

    Hello @sven-bo We have already forwarded this issue to our technical team. However, it may take some time. Please allow us a little while to investigate the matter and provide you with a resolution.
  6. Soumya Tripathi

    incoming message not receiving

    Hello @icce.org.in Could you please confirm whether you have added the Webhook Callback URL and Webhook Token in Meta and enabled all the toggles under "Subscribe"? We can see that the number 9302195939 was connected using the Manual Token method, so these steps are necessary. After completing...
  7. Soumya Tripathi

    Publer Scheduling: Issue with Account Selection

    Hello @arsachdeva As we checked, when you select the account as Instagram Carousel, you must enable the Map button and then click on the “Refresh Fields” button. This will load the correct Instagram Carousel fields and resolve the issue you are facing. Please note, this instruction is also...
  8. Soumya Tripathi

    Catalogue connecting issue

    Hello @icce.org.in Could you please let us know whether, while connecting the number in the WhatsApp Connection Mode, you selected “Connect with Catalog”? If not, please follow the steps below: On the dashboard, click Add WhatsApp Number, then select the WhatsApp Connect option. Click Next...
  9. Soumya Tripathi

    Fluent Booking Error

    Hello @Estevez96 The issue you were facing with the action step “Zoho Calendar: Create Event” not saving in the New UI / New Flow Builder has now been fixed. You can test it on your end, and it should work smoothly. If you have any other concerns, please let us know — we’ll be happy to...
  10. Soumya Tripathi

    TidyCal New Booking Trigger not working for Bookings in a Team

    Hello @Ken Patrick We request you to please re-establish the trigger for “TidyCal : New Booking.” Create a new connection for this trigger, and before clicking “Save & Send Test Request,” make sure to first create a test booking in TidyCal that is specifically a team member booking. Once the...
  11. Soumya Tripathi

    Novocall/TimeSync Integration Not Working

    Hello @david Our team is currently reviewing the Novocall integration with Pabbly. For further investigation, we kindly request you to share the credentials of your Novocall account with us at [email protected], so our team can look into the issue in detail. If you are not comfortable...
  12. Soumya Tripathi

    Unassigned Chats Not Visible To All

    Hello @taxajca The issue has been resolved. We kindly request you to check on your end and confirm if everything is working correctly.
  13. Soumya Tripathi

    Create File in Specific Folder - 404 File Not Found

    Hello @HelpMeLearn It seems there may be an issue with the specific folder. The workflow is functioning correctly in automation, so we request you to please test it once. If possible, try creating a file in the same folder through the automation to check if it triggers successfully.
  14. Soumya Tripathi

    Novocall/TimeSync Integration Not Working

    Hello @david Thank you for bringing this to our attention. We have forwarded the issue to our team for further review. However, since the Webhook By Pabbly trigger application is working for you, we recommend continuing to use it for the time being.
  15. Soumya Tripathi

    Stripe Webhooks events for learndash course (Pricing Table)

    Hello @smarters.ro Please refer to this video to learn how to set up Stripe webhooks for a specific product: How to Set Up Stripe Webhooks. Additionally, as we checked in the task history, you are receiving the Payment Link ID. Here’s how you can handle the customer in WordPress using Pabbly...
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