• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249 — View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249 — View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249 — View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

  • Due to Diwali and Bhai Dooj celebrations, our team will have limited availability. While we’ll continue to monitor threads, responses may be slightly delayed. Normal operations will resume on Friday, 24th October 2025.

Recent content by Soumya Tripathi

  1. Soumya Tripathi

    Novocall/TimeSync Integration Not Working

    Hello @david Thank you for bringing this to our attention. We have forwarded the issue to our team for further review. However, since the Webhook By Pabbly trigger application is working for you, we recommend continuing to use it for the time being.
  2. Soumya Tripathi

    Stripe Webhooks events for learndash course (Pricing Table)

    Hello @smarters.ro Please refer to this video to learn how to set up Stripe webhooks for a specific product: How to Set Up Stripe Webhooks. Additionally, as we checked in the task history, you are receiving the Payment Link ID. Here’s how you can handle the customer in WordPress using Pabbly...
  3. Soumya Tripathi

    Phone number as ‘Pendent’ status

    Hello @Carlos Melo As we checked again, it appears that your display name is now approved. Please verify in your Meta account and let us know.
  4. Soumya Tripathi

    Create Customer account without using a credit card

    Hello @boehboe d boehboe If a user creates a new subscription manually, they need to go to the Invoice section to manually record the payment — you can refer to this guide for details: Record Payment. They can also add credits to the subscription; however, these credits will only be deducted...
  5. Soumya Tripathi

    Novocall/TimeSync Integration Not Working

    Hello @david Could you please share the screenshots of both the webhook URLs that you have added in the Novocall application? Also, please confirm whether the Novocall application supports multiple webhooks from one account or only a single webhook URL. This will help us identify the issue...
  6. Soumya Tripathi

    Webhook not triggering on “Message: sent, received” events

    Hello @enfasis As we have checked, we couldn’t find any WhatsApp number connected in Pabbly Chatflow. If [email protected] is not your Pabbly account email address, please share the correct one.
  7. Soumya Tripathi

    Error when trying to create woocommerce coupon code

    Hello @electrosoultech Kindly let us know your workflow name or ID, and the account by which you are using Pabbly Connect so that we can assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this...
  8. Soumya Tripathi

    Missing Media ID in posting step with Instagram for business

    Hello @stevenphan Most of the issues you were facing have been addressed. Could you please let us know if you are encountering any new errors in the action step “Instagram for Business: Publish Photo”?
  9. Soumya Tripathi

    Error when trying to create woocommerce coupon code

    Hello @electrosoultech Could you please let us know the issue you are facing? This will help us identify the problem more accurately and provide a suitable solution.
  10. Soumya Tripathi

    Phone number as ‘Pendent’ status

    Hello @Carlos Melo For the display name issue, we can recommend the following names that you can try and check if they get approved by Meta: Vadzap Mobilidade Urbana Vadzap Logística Express However, if you still face the same issue, please let us know how you would like to proceed.
  11. Soumya Tripathi

    Unassigned Chats Not Visible To All

    Hello @taxajca Yes, the unassigned chats should be visible to the team member. We have forwarded this issue to the technical team, and they’ll provide us with a resolution as soon as possible.
  12. Soumya Tripathi

    Phone number as ‘Pendent’ status

    Hello @Carlos Melo Pabbly Chatflow acts as a Tech Provider of Meta, not a Business Service Provider (BSP). This means that your WhatsApp number is registered directly with WhatsApp Cloud API, and you retain full control and ownership of that number within your own Meta setup. However, since...
  13. Soumya Tripathi

    Missing Media ID in posting step with Instagram for business

    Hello @stevenphan As we checked, the media is taking longer to get published. Even though you’ve already added a delay of 1 minute before the action step “Instagram for Business: Publish Photo,” we recommend increasing the delay to 2–5 minutes to ensure the media has sufficient time to load...
  14. Soumya Tripathi

    Rss Pabbly too many triggers

    Hello @sportinvest.org We have forwarded the issue to our technical team. Please allow us some time to investigate, and we will provide you with a resolution as soon as possible.
  15. Soumya Tripathi

    Unassigned Chats Not Visible To All

    Hello @taxajca Could you please provide the email address of the team member who is unable to see the unassigned chats?
See more
Top