Error sending the Pabbly Chatflow template

[rfchong]

I am sending a template from Pabbly Connect to Pabbly ChatFlow, but I am getting the following error:

Error due to Meta policy.

(#131042) The message could not be sent because one or more errors occurred related to your payment method

Do you know how to fix this?

 

[Soumya Tripathi]

Hello @rfchong
We have replied to you on the thread: https://forum.pabbly.com/threads/na...bly-chatflow-but-not-in-fb.31337/#post-147859.

Please refer to the conversation there and continue following the thread for any further clarification or updates.

 

[rfchong]

Hello, I didn't find a solution to the problem.

 

[ArshilAhmad]

Please check out the documents shared below:

Troubleshooting WhatsApp API Error 131042: Business Eligibility Payment Issue

Error code 131042 with the message "Business eligibility payment issue" happens when there is an issue related to the payment method linked to your Wh..

www.heltar.com

WhatsApp Business Platform | Cloud API Error Codes

WhatsApp Business Platform Cloud API error codes and possible solutions.

developers.facebook.com

 

[rfchong]

Hi,

I have connected Pabbly Connect to Pabbly Chatflow to send a template according to the flow, and it asks me to add a payment method. Is there a cost to use these templates that I have created in Pabbly Chatflow? Or why are they asking for a payment method?

 

[Preeti Paryani]

Hello @rfchong,

Thanks for reaching out.

Pabbly Chatflow acts as a tech provider for Meta's WhatsApp Cloud API. While your Pabbly Chatflow plan includes task credits, sending WhatsApp templates requires a payment method to be added in Meta.

This is because Meta applies its own conversation-based pricing and charges directly for different types of conversations (e.g., marketing, utility). These charges are separate from your Pabbly plan and must be paid directly to Meta.

Hope this clarifies. Let us know if you need further assistance.