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Error sending the Pabbly Chatflow template

rfchong

Member
I am sending a template from Pabbly Connect to Pabbly ChatFlow, but I am getting the following error:

Error due to Meta policy.

(#131042) The message could not be sent because one or more errors occurred related to your payment method


Do you know how to fix this?

1754466626647.png
 

rfchong

Member
Hi,

I have connected Pabbly Connect to Pabbly Chatflow to send a template according to the flow, and it asks me to add a payment method. Is there a cost to use these templates that I have created in Pabbly Chatflow? Or why are they asking for a payment method?
 

Preeti Paryani

Well-known member
Staff member
Hello @rfchong,

Thanks for reaching out.

Pabbly Chatflow acts as a tech provider for Meta's WhatsApp Cloud API. While your Pabbly Chatflow plan includes task credits, sending WhatsApp templates requires a payment method to be added in Meta.

This is because Meta applies its own conversation-based pricing and charges directly for different types of conversations (e.g., marketing, utility). These charges are separate from your Pabbly plan and must be paid directly to Meta.

Hope this clarifies. Let us know if you need further assistance.
 
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