Send Template Message New Issssssue

[droliaz]

Currently I am trying New Send Message Template Message in Whatsapp cloud api.
But I am getting this error continuously. Can anyone point out what Am I doing wrong.
Get Specific template is working perfectly.

 

[Preeti Paryani]

Hello @droliaz,

Could you please share the workflow URL where you’re experiencing this issue, along with a screenshot of the template you're using?

Additionally, kindly let us know the date when the template was created or last updated, so we can better investigate and assist you accordingly.

Looking forward to your response.

 

[droliaz]

Hello @droliaz,

Could you please share the workflow URL where you’re experiencing this issue, along with a screenshot of the template you're using?

Additionally, kindly let us know the date when the template was created or last updated, so we can better investigate and assist you accordingly.

Looking forward to your response.

Currently just a Hello_world default template

 

[Preeti Paryani]

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next reply: "You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it."

Looking forward to assisting you further.

 

[droliaz]

Hi
You have my permission.

Pabbly

connect.pabbly.com

You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it [email protected]

I am also facing one weird problem:
I don't receive any message on my WhatsApp number, until I message first to my Cloud Api number daily. After I messsage, I continue receiving messages fired, otherwise not.(Legacy Message Version)
After a day passed again messages stoppped.

 

[Preeti Paryani]

Hello @droliaz,

We’ve made some adjustments to the action, and the “Send Template Message (New)” action now appears to be working correctly for your “Hello World” template. Kindly verify the same on your end.

Regarding the second issue you reported, it seems to be related to your Meta account configuration. We recommend checking the Meta community forums for similar concerns or reaching out to Meta Support for WhatsApp directly. Please do let us know if they provide you with any updates or resolution.

 

[droliaz]

Can you please let me know what was the problem so that I don't make that mistake in future

 

[droliaz]

On the same Workflow I have created a new Send Message Action just below the HELLO WORLD action. I have used my Template message Shopify Sale Notification and getting the same error again. Can you help me?

 

[Preeti Paryani]

Hello @droliaz,

Upon reviewing the action you reported, it appears to be working fine from our end. However, to assist you better, we’ve recorded a detailed video explaining how to correctly configure the WhatsApp: Send Template Message action.

Please refer to the video for step-by-step guidance, and let us know if you face any further issues. We’ll be happy to help.

Raj Chachi Orders Shopify | Pabbly Connect

www.awesomescreenshot.com