Unable to send Broadcast message

[Sayali]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

9226899222

Email Address

[email protected]

Previosly with same account and same no. I can able to send template message with Broadcast but currently I am facing this issue I had attached Screenshort

 

[Preeti Paryani]

Hello @Sayali,

Error Code 131026: Message Undeliverable
This error occurs when a message cannot be delivered to the recipient. Common reasons include:

• The recipient’s phone number is not registered as a WhatsApp number.
• The recipient has not accepted WhatsApp’s new Terms of Service and Privacy Policy.
• The recipient is using an outdated WhatsApp version. The minimum required versions are:
  • Android: 2.21.15.15
  • SMB Android (SMBA): 2.21.15.15
  • iOS: 2.21.170.4
  • SMB iOS (SMBI): 2.21.170.4
  • KaiOS: 2.2130.10
  • Web: 2.2132.6
• WhatsApp Anti-Spam measures may restrict messages if the user has never interacted with the business or doesn’t usually engage with messages from Business APIs. This restriction can last 24 to 48 hours to maintain high-quality user experience.
• The message was blocked to maintain per-user marketing template message limits
  

Solution:
Ask the WhatsApp user (via non-WhatsApp communication) to:

• Confirm they can send messages to your WhatsApp Business number.
• Check that your WhatsApp Business API number is not blocked in their settings (Settings > Privacy > Blocked Contacts).
• Ensure they have accepted the latest WhatsApp Terms of Service (found under Settings > Help or Application Information).
• Update their WhatsApp app to the latest version.
  

If none of these resolve the issue, try messaging the user again after 24 hours.

Messaging errors in Pabbly Chatflow & what they mean!

Disclaimer: The majority of these errors occur due to your violation of Meta's policies. Kindly follow these rules for a seamless experience with Pabbly Chatflow

docs.pabbly.com

 

[Sayali]

Hello @Sayali,

Error Code 131026: Message Undeliverable
This error occurs when a message cannot be delivered to the recipient. Common reasons include:

• The recipient’s phone number is not registered as a WhatsApp number.
• The recipient has not accepted WhatsApp’s new Terms of Service and Privacy Policy.
• The recipient is using an outdated WhatsApp version. The minimum required versions are:
  • Android: 2.21.15.15
  • SMB Android (SMBA): 2.21.15.15
  • iOS: 2.21.170.4
  • SMB iOS (SMBI): 2.21.170.4
  • KaiOS: 2.2130.10
  • Web: 2.2132.6
• WhatsApp Anti-Spam measures may restrict messages if the user has never interacted with the business or doesn’t usually engage with messages from Business APIs. This restriction can last 24 to 48 hours to maintain high-quality user experience.
• The message was blocked to maintain per-user marketing template message limits

Solution:
Ask the WhatsApp user (via non-WhatsApp communication) to:

• Confirm they can send messages to your WhatsApp Business number.
• Check that your WhatsApp Business API number is not blocked in their settings (Settings > Privacy > Blocked Contacts).
• Ensure they have accepted the latest WhatsApp Terms of Service (found under Settings > Help or Application Information).
• Update their WhatsApp app to the latest version.

If none of these resolve the issue, try messaging the user again after 24 hours.

Messaging errors in Pabbly Chatflow & what they mean!

Disclaimer: The majority of these errors occur due to your violation of Meta's policies. Kindly follow these rules for a seamless experience with Pabbly Chatflow

docs.pabbly.com

As when i try to check Payment Method I got error :

We weren't able to process your payment. Pay the amount due to continue sending messages through WhatsApp Business API.

 

[Preeti Paryani]

Hello @Sayali,

Thank you for sharing the screenshot. Please note that this issue is specifically from Meta’s end. As we discussed in our meeting, you were unable to add the card because Meta does not currently support Indian credit cards. We recommend contacting Meta directly to better understand the issue.

Please raise a support ticket with Meta and let us know if you receive any response so we can assist you further.

 

[Sayali]

Hello @Sayali,

Thank you for sharing the screenshot. Please note that this issue is specifically from Meta’s end. As we discussed in our meeting, you were unable to add the card because Meta does not currently support Indian credit cards. We recommend contacting Meta directly to better understand the issue.

Please raise a support ticket with Meta and let us know if you receive any response so we can assist you further.

Although this issue is different as per shared sreenshot to continue Whatsapp API message we have to pay the specific ammount

 

[Preeti Paryani]

Hello @Sayali,

Yes, you will need to clear your due payment in order to resume sending messages. Once the payment is completed, the messaging services should start working again.