Add Tags to Contacts without overwrite [Bigin]

[meetab]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hello, I noticed that the “Add Tags to Contacts” action in the Bigin integration uses the “over_write=true” mode.
This means that every time we add a tag, the existing ones are deleted.
Is there a way to choose the mode or, alternatively, use the default mode, which is “over_write=false”?

Below is the API call as per the Zoho API documentation:

• https://www.zohoapis.eu/bigin/v2/Contacts/actions/add_tags?over_write=true

Thank you in advance

Lorenzo

 

[ArshilAhmad]

Hi @meetab,

Please allow us some time to look into this concern. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[meetab]

Thank you!

 

[ArshilAhmad]

Our team is currently working on updating the Zoho Bigin action step as per your requirement. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[Preeti Paryani]

Hello @meetab,

This issue has been fixed. Our team has added a field named Overwrite Existing Tags where you can select whether you want to replace the existing tags or want to add another tag along wuth the existing ones.

 

[meetab]

Fantastic, it works perfectly! Thank you for the quick implementation.

Lorenzo

 

[ArshilAhmad]

Thank you for the update. We're glad we were able to help.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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